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FAQ

General

Do you make all of the faux fur poms yourself?

Absolutely! Each piece of faux fur is cut, sewn, stuffed and tagged by yours truly!

How do I wash/clean my faux-fur pompom?

All products from Rose&Purl are made with high-quality materials that need to be taken care of properly. While most of my items can be hand washed, these pom poms need to be washed sparingly. Please lightly wash them by hand ONLY if absolutely necessary, with cool water only. Lay flat to dry.

I’ve purchased a pattern, how do I download it?

Once your payment has gone through, you’ll receive an email with a confirmation and a link to download the file. Please make sure you have a program on your computer to open a pdf.

Reward Points

Can I transfer my  points to someone else?

No, points are non-transferrable at this time.

Can I receive Reward Points for following Rose&Purl on Facebook, and/or Instagram?

Please send us an email indicating your Facebook account name and Instagram account name and we will confirm that you’re following us and will manually award the points to your account. You’ll get 50 points for following us on each platform.

What can I use my Reward Points for?

Reward points can be used on your entire purchase on anything in-stock in the shop. 

Is there any expiry date on my Reward Points? 

There is no expiry date on using your Rewards.

Can I earn Reward Points on sale items? 

Reward Points are earned on your entire purchase and this includes sale items! You will receive 1 Points for every dollar spent. 

Shipping

Does your shipping come with tracking?

All parcels shipped within Canada are shipped via Canada Post and come with a tracking number.  You will receive this information with your shipping notification email. 

If you live in the US, we have two options for shipping: Tracked (tracked packet usa) and Untracked (small packet air). Please note that in the unlikely circumstance of the parcel being lost I will not be able to reimburse you.

International orders do not come with a tracking number unless tracking is purchased.

Discount Vacuum Packaging: No Tracking Available only to Canadian Orders.

If you are like me, shipping can make a huge difference in deciding to order. I am now offering vacuum-packed orders on select yarns for $4 for 1-2 skeins, $8 for up to 4 skeins.

This is the most cost-effective option but sometimes takes a bit longer to arrive and is NOT TRACKED. Product packaging is simpler and your skein will arrive sealed in a vacuum-packed bag. I can only pack two skeins in an envelope, so if you order multiple skeins that you will receive a few happy mail packages!

**HOWEVER, with the non-tracking letter mail, there is no insurance to cover lost packages. Once the package is in Canada Post hands we are not held responsible for lost packages. We call Non Tracked mail ‘ship at your own risk.’ **

Lettermail Shipping

Please choose letter mail at your own risk. I am not responsible for lost letter mail packages as there is no tracking. This is a Canada only shipping option at this time – and only on specific products.

I live in or close to Victoria, BC. How do I pick up my order?

Unfortunately, we no longer offer local pickup. You can either choose the shipping option of your choice or check out one of our local stockists.

How long does it take for my order to ship?

Yarn ships within 1-2 business days.

Most of our pom poms are made to order – please see each listing for current turn around times. Please note that those times do not include shipping time.

Our knitwear is ready to ship, and ships within 1-2 business days.

*Note – if you order ready to ship item with a made to order item – the ready to ship item will ship with the custom order.*

Bulk Pompom Pricing

Bulk orders can be a combinations of colors and sizes. The discounts are automatically applied at the checkout.

20+ pompoms: 15% off

50+ pompoms: 20% off

If you are a Yarn Shop and are interested in carrying our pompoms please contact us for our wholesale pricing.

PLEASE NOTE: All pieces are created by hand, so no two items are identical. Please allow for slight variances from what is shown in the photos. I try very hard to accurately represent my product through photographs and description however the colour of the image can vary widely from one computer monitor to another.

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