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FAQ

General

Are all of your items handmade?

Yes! Every headband, scarf, hat, blanket, and pompom is handmade by me!

I’ve purchased a pattern, how do I download it?

Once your payment has gone through, you’ll receive an email with a confirmation and a link to download the file. Please make sure you have a program on your computer to open a pdf.

Do you make all of the faux-fur poms yourself?

Absolutely! Each piece of faux fur is cut and sewn by yours truly!

Sizing

How accurate is your sizing?

All of our knits are made to specific inch measurements. If you’re unsure whether your child’s head will fit their age size, please take the time to measure their head and order accordingly to those measurements. If you have any questions regarding sizing, please contact me and I’d be happy to help 🙂

Caring for your Knits

How do I wash/clean my knits?

Most, but not all of our products are made with wool. We recommend spot cleaning or hand washing, with cool water only. Lay flat to dry.

How do I wash/clean my faux-fur pompom?

All products from Rose&Purl are made with high-quality materials that need to be taken care of properly. While most of my items can be hand washed, these pom poms need to be washed sparingly. Please lightly wash them by hand ONLY if absolutely necessary, with cool water only. Lay flat to dry.

Shipping

Does your shipping come with tracking?

All parcels shipped within Canada are shipped via Canada Post and come with a tracking number.  You will receive this information with your shipping notification email. 

If you live in the US, we have two options for shipping: Tracked (tracked packet usa) and Untracked (small packet air). Please note that in the unlikely circumstance of the parcel being lost I will not be able to reimburse you.

International orders do not come with a tracking number.

I live in or close to Victoria, BC. How do I pick up my order?

When you’re checking out and get to the shipping page, select “Local Pickup – Victoria, BC”. Please only select this option if you plan to pick up from my house in Victoria. All other orders, please select the shipping option of your choice. You will receive an email when your item is ready for pickup.

How long does it take for my order to ship?

Most of our items are ready to ship, and ship within 1-2 business days. If you’ve ordered a custom order, please see that specific listing for current turn around times. Please note that custom order turnaround time doesn’t include shipping time.

PLEASE NOTE: All pieces are created by hand, so no two items are identical. Please allow for slight variances from what is shown in the photos. I try very hard to accurately represent my product through photographs and description however the colour of the image can vary widely from one computer monitor to another.

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